Privacy Policy

The Locksmith Man respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our locksmith services.

This Privacy Policy explains what information we may collect, how we use it, and how we handle your information.

Information We Collect

We may collect personal information that you provide when you:

• Submit an enquiry or contact form
• Request a quote
• Contact us by phone, email or other communication methods
• Request or arrange locksmith services
• Interact with our website

Depending on how you contact us, this information may include your name, phone number, email address, property or service location, and details about the locksmith service you require.

Our website may also collect basic technical information, such as your IP address, browser type, device information and pages visited. This information may be collected automatically through website analytics and similar technologies.

How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries
• Provide quotes and locksmith services
• Arrange appointments or service visits
• Contact you about your enquiry or requested service
• Improve our website and services
• Understand how visitors use our website
• Maintain website security and functionality
• Meet our legal and regulatory obligations

We will only use your personal information for purposes that are reasonably connected with our business activities or as otherwise permitted or required by law.

How We Protect Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Sharing Your Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary to provide our services, operate our website, communicate with you, or comply with legal requirements.

This may include service providers who assist with website hosting, website analytics, communications, payment processing or other business functions. Where information is shared with service providers, we take reasonable steps to ensure it is handled appropriately.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.

Cookies may collect information such as pages visited, browser or device information and general website usage patterns.

You can usually adjust your browser settings to refuse or manage cookies. Some website features may not function as intended if certain cookies are disabled.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy policy of any third-party website you visit.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before responding to a request.

Complaints About Privacy

If you have a concern about how we have handled your personal information, please contact us so we can investigate your concern.

We will consider your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page with the revised date.